This form can be used by all Aon colleagues (and third parties acting on their behalf) in the US, Canada, India, Australia and New Zealand to initiate HR generalist support.
Colleagues in Australia and New Zealand who would like to follow up on an existing request can use this link, and for colleagues in all other countries, please use this link.

If you require emergency assistance, please contact your local authorities, local building security, or the Aon Global Emergency Operations Centre.

Items marked with a diamond are required fields.

How can we help you?

Region
(Select One)
 
Please indicate the type of HR support you are seeking:
(Select One)
HR Support
(Before selecting this option, please be sure to consult your self-service tools: Upoint *)
* Please use Firefox 31 browser when accessing Upoint
(Before selecting this option, please be sure to consult your self-service tools: HR Online (India Global Sourcing, excluding India Consulting), or ASSPL colleagues can log on to this shared drive for ASSPL policies Z:\For Everyone\AON POLICIES or India Consulting colleagues can refer to all the applicable polices by logging on to https://one.aon.net/sites/HRCNSINDIA/SitePages/Home.aspx).
(Related topics include insurance, retirement, time off accruals/balances, direct deposit, overtime, deductions, spending accounts, etc.)
For these topics, please use the applicable method of contact below to reach a specialist in that area. Be sure to choose the menu option that best describes your concern, where applicable.
US Aon Benefits Resource Center at 855-625-5500
Canada HR Support Centre at 855-201-7637
India Health Care and Retiral Benefits/ PS Transactions/ LAS Issues
India.HR.Shared.Services.Center.Mailbox@AonHewitt.com
Payroll Questions InfoHOS@AonHewitt.com
General Information about HR support for India is available here.
(Examples might include misuse of company resources, harassment, discrimination or other complaints. You may choose to remain anonymous.)
(Examples might include misuse of company resources, harassment, discrimination or other complaints. You may choose to remain anonymous.)
(Examples might include misuse of company resources, harassment, discrimination or other complaints. You may choose to remain anonymous.)
(For all U.S. colleagues who need to request workplace accommodations or modifications due to a disability.)
Users in all countries should email the TRS Performance Support Mailbox at trs.performance.support@aon.com for assistance.
(You are also welcome to contact us on +6192537555, Option 1 for HR Connect or review relevant information on UPoint).
(This includes login support and navigational instructions on how to complete specific activities on the platform/s).
Please contact the HR Service Centre:
Online From the UPoint homepage > click Ask HR > click Navigating UPoint & Workday FAQs > click Submit or View a Request By phone +61292537555 – press 3 for Workday support or press 4 for Workday password reset.
Aon EthicsLine
Aon has selected EthicsPoint to provide a simple, confidential way to raise a business conduct query or concern. Concerns are forwarded to Aon for review and action.

Please click “Continue” to proceed to the EthicsLine where you will be provided the option to file your complaint online or over the phone.
Organization
(Select One)
(Select One)
Organization
(Select One)
(Select One)
 
   

F.A.Q.

 
An HR Connect Consultant will contact you within 1-2 business days (via phone, email, or chat function).   Some requests require faster response times; HR Connect will prioritize, as needed.  If you believe your issue requires an urgent response, please indicate this in the Details box on the next page. Every effort will be made to meet that expectation.  Please note: requests are worked during normal business hours within each country. Non-urgent issues received late in the day (local time) may be addressed the following business day. HR Connect will notify you if it is unable to assist with your request and will provide the appropriate contact as soon as possible.

After submitting your issue, you will have the opportunity to attach related files, screen shots, etc.  You can also provide any documentation directly to your HRCC if you prefer.
Official response time for a TRS concern is 24-48 hours.  However, GARC is often able to resolve sooner.   A high volume of requests received per day and complexities within your request can result in a longer response time, but all issues are worked as quickly as possible upon receipt.  If your situation is urgent, please indicate that in the Details box on the next page.
Aon has licensed EthicsPoint, a case management tool, from NAVEX Global for purposes of ethics concerns and policy/performance questions. You may receive notifications and requests for additional information from the consultant assigned to your issue via the EthicsPoint email system.  Aon retains all accountability for interactions with colleagues and subsequent database content. Accordingly all information contained within the EthicsPoint database is governed by Aon's Code of Business Conduct, Global Data Privacy, and other relevant company policies. Your question or concern will be handled with sensitivity.