This form can be used by all Aon colleagues (and third parties acting on their behalf) in the US, Canada, India, Australia and New Zealand to initiate HR generalist support.
Colleagues in Australia and New Zealand who would like to follow up on an existing request can use this link, and for colleagues in all other countries, please use this link.

If you require emergency assistance, please contact your local authorities, local building security, or the Aon Global Emergency Operations Centre.

Items marked with a diamond are required fields.

How can we help you?

Region
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Please indicate the type of HR support you are seeking:
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HR Support
(Before selecting this option, please be sure to consult your self-service tools: Upoint *)
* Please use Firefox 31 browser when accessing Upoint
(Before selecting this option, please be sure to consult your self-service tools: Upoint *)
* Please use Firefox 31 browser when accessing Upoint
(Before selecting this option, please be sure to consult your self-service tools: HR Online (India Global Sourcing, excluding India Consulting), or ASSPL colleagues can log on to this shared drive for ASSPL policies Z:\For Everyone\AON POLICIES or India Consulting colleagues can refer to all the applicable polices by logging on to https://one.aon.net/sites/HRCNSINDIA/SitePages/Home.aspx).
(Related topics include insurance, retirement, time off accruals/balances, direct deposit, overtime, deductions, spending accounts, etc.)
For these topics, please use the applicable method of contact below to reach a specialist in that area. Be sure to choose the menu option that best describes your concern, where applicable.
US Aon Benefits Resource Center at 855-625-5500
Canada HR Support Centre at 855-201-7637
India Health Care and Retiral Benefits/ PS Transactions/ LAS Issues
India.HR.Shared.Services.Center.Mailbox@AonHewitt.com
Payroll Questions InfoHOS@AonHewitt.com
General Information about HR support for India is available here.
(Related topics include insurance, retirement, time off accruals/balances, direct deposit, overtime, deductions, spending accounts, etc.)
For these topics, please return to the Ask HR tile on the UPoint homepage or contact the HR Service Centre on 0800 783 0797.
(Examples might include misuse of company resources, harassment, discrimination or other complaints. You may choose to remain anonymous.)
(Examples might include misuse of company resources, harassment, discrimination or other complaints. You may choose to remain anonymous.)
(Examples might include misuse of company resources, harassment, discrimination or other complaints. You may choose to remain anonymous.)
(For all U.S colleagues requesting a workplace accommodation for their own medical need. For requests involving absences/time away from work, please first call 855-625-5500 and select the Leaves and Disability menu for assistance.)
Users in all countries should email the TRS Performance Support Mailbox at trs.performance.support@aon.com for assistance.
You are also welcome to contact us via the phone on, 02 9253 7555 and choose from the following selection:
Option 1 for HR Connect (Benefits, Learning & Development, Company Policies & Procedures)
Option 2 for Payroll (Superannuation, Leave, Timesheet queries)
Option 5 for Talent Acquisition (Recruitment)
(This includes login support and navigational instructions on how to complete specific activities on the platform/s).
Please contact the HR service centre on +612 9253 7555 and select Option 3 for help and support with UPoint and Workday navigation or press Option 4 for password reset. Alternatively, you can view step by step instructions in our Quick Reference Guides for common transactions.
You are also welcome to contact us via the phone on, +64 93629209 and choose from the following selection:
Option 1 for HR advice from HR Connect (Learning & Development, Company Policies & Procedures)
Option 2 for Payroll and leave enquiries (Leave & Timesheet queries)
Option 3 for help and support with UPoint and Workday
Option 4 for Recruitment support
(This includes login support and navigational instructions on how to complete specific activities on the platform/s).
Please contact the HR service centre on +64 9362 9209 and select Option 3 for help and support with Upoint. Alternatively, you can view step by step instructions in our Quick Reference Guides for common transactions.
Aon EthicsLine
Aon has selected EthicsPoint to provide a simple, confidential way to raise a business conduct query or concern. Concerns are forwarded to Aon for review and action.

Please click “Continue” to proceed to the EthicsLine where you will be provided the option to file your complaint online or over the phone.
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F.A.Q.

 
An HR Connect Consultant will contact you within 1-2 business days (via phone, email, or chat function).   Some requests require faster response times; HR Connect will prioritize, as needed.  If you believe your issue requires an urgent response, please indicate this in the Details box on the next page. Every effort will be made to meet that expectation.  Please note: requests are worked during normal business hours within each country. Non-urgent issues received late in the day (local time) may be addressed the following business day. HR Connect will notify you if it is unable to assist with your request and will provide the appropriate contact as soon as possible.

After submitting your issue, you will have the opportunity to attach related files, screen shots, etc.  You can also provide any documentation directly to your HRCC if you prefer.
On receipt of your query a case will be created and allocated to an HRCC, with the most urgent issues taking priority. A member of the team will contact you as soon as possible. While many queries can be assigned within one day, please allow up to two business days for initial contact on requests which are not time sensitive or urgent. If your issue is urgent, please indicate this in the details box on the next page.
Official response time for a TRS concern is 24-48 hours.  However, GARC is often able to resolve sooner.   A high volume of requests received per day and complexities within your request can result in a longer response time, but all issues are worked as quickly as possible upon receipt.  If your situation is urgent, please indicate that in the Details box on the next page.
Aon has licensed EthicsPoint, a case management tool, from NAVEX Global for purposes of ethics concerns and policy/performance questions. You may receive notifications and requests for additional information from the consultant assigned to your issue via the EthicsPoint email system.  Aon retains all accountability for interactions with colleagues and subsequent database content. Accordingly all information contained within the EthicsPoint database is governed by Aon's Code of Business Conduct, Global Data Privacy, and other relevant company policies. Your question or concern will be handled with sensitivity.